Proactive insights

Keeping your application going strong, solid and stress-free.

When you’re running a startup, it’s incredibly important to keep your applications running smoothly, just like you want your car to be reliable when you drive with it. Unfortunately, that doesn’t “just” happen: you need to ensure your tech stays in top shape, check on it regularly and proactively fix issues before they become a big headache. For the founders and intrapreneurs we help, we use a service-level agreement to make sure that doesn’t happen.

Talk to our reliability engineers Learn more about managed relevancy

Service-level agreement

/ˈsɜːvɪs-ˈlɛvᵊl əˈɡriːmənt/

A partnership focused on the ongoing maintenance and reliability of a product or service targetting the technical aspects of the product or service. A service-level agreement (SLA) covers aspects like automated monitoring, quarterly code assessments, and support to ensure the service or product remains reliable regardless of increased usage or time passing.

Steps for making sure you stay running

Step 1
The honeymoon phase

Getting to know your tech

If we didn’t build your tech, we’d first get to know it inside and out. It’s like understanding what’s under the hood of your car before you start tuning it. We’ll look at how it’s built and what it needs to keep running smoothly so we can tailor our care to fit your tech perfectly.
Step 2
The monitoring and assessment cycle

Keeping an eye on your product

Next, we’ll start our routine check-ups and maintenance. It’s like having a security camera and a cleaning crew for your tech. Our system keeps an eye on things constantly, and every few months, we dive in to check everything’s working as it should. This helps catch any minor issues before they turn into big problems.
Step 3
The control phase

On standby to help

Our job isn’t just to watch; it’s to act when needed. If we spot something off or if there’s a new way to make your tech better, we’re on it. Think of us as your go-to tech friends, always ready to tweak, adjust, or fix things to keep your product in top shape, ensuring your customers are happy and everything runs like clockwork.